Privacy Policy

Privacy Policy

Hôtel du Vieux-Québec
Last Updated: July 12, 2025

Commitment to the Protection of Personal Information

At Hôtel du Vieux-Québec (hereinafter referred to as “the Hotel,” “we”), the confidentiality and security of your personal information are essential. We handle your data in accordance with the Act Respecting the Protection of Personal Information in the Private Sector (Law 25). This policy explains what information we collect, why we use it, how we protect it, and your rights.

Privacy Officer

In accordance with Law 25, we have appointed a privacy officer responsible for ensuring compliance and responding to any requests related to your data.

Name: Justin Keating
Title: Privacy Officer
Email: [email protected]

Personal Information We Collect

We may collect the following types of information:

a) Identification Information

  • First and last name

  • Mailing address

  • Phone number

  • Email address

  • Date of birth

  • Nationality or country of residence

b) Booking Information

  • Check-in and check-out dates

  • Type of room reserved

  • Number of guests

  • Booking history

  • Rates or promotions applied

  • Booking method

  • Confirmation number

c) Financial Information

  • Credit card information (transmitted via a secure platform)

  • Transaction history (payments, deposits, refunds)

  • Payment method

d) Preferences and Special Needs

  • Room or floor preferences

  • Dietary restrictions or preferences

  • Special needs (reduced mobility, medical equipment, etc.)

e) Sensitive Information

  • Health-related data voluntarily disclosed (e.g., mobility issues)
    This information is collected only with your explicit and informed consent.

f) Technological and Monitoring Information

  • IP address when using our website

  • Browsing data (cookies, language, device type)

  • Video recordings in common areas

  • Key card usage data (room entry/exit)

g) Communication Information

  • Email communication history

  • Internal customer service notes

  • Comments or reviews after your stay

Purpose of Use

Your information is used only to:

  • Manage your reservations and stay

  • Provide personalized service

  • Communicate before, during, and after your stay

  • Respond to your requests and complaints

  • Ensure security and prevent fraud

  • Fulfill legal obligations

  • Improve our services (internal analysis, anonymized data)

Legal Basis for Processing

We process your data based on:

  • Your consent (e.g., sensitive data, newsletters)

  • Performance of a contract (e.g., reservation)

  • Legal obligations

  • Our legitimate interests (security, operations management)

Third-Party Disclosure

Your personal information is never sold. It may be shared with:

  • Booking platforms

  • Payment services

  • IT providers (hosting, email, PMS)

  • Contractual partners bound by strict confidentiality obligations
    We may also disclose your information to authorities when required by law.

Transfers Outside Quebec

If any information is processed or stored outside Quebec (e.g., cloud servers), we ensure that contractual safeguards equivalent to Law 25 are in place to guarantee the confidentiality and security of your data.

 Retention Period

Your information is retained only for as long as necessary for the purposes stated or to meet legal obligations. After this period, it is securely destroyed or anonymized.

 Security Measures

We implement organizational, physical, and technological measures to protect your data, including:

  • Restricted access to authorized staff

  • Encryption protocols for transactions

  • Firewalls and intrusion protection

  • Ongoing staff training in data privacy

 Your Rights

You have the right to:

  • Access your personal information

  • Request corrections

  • Withdraw your consent (where applicable)

  • Request deletion of your data, subject to legal requirements

  • Obtain information on the transfer and use of your data

  • File a complaint with the Commission d’accès à l’information du Québec

Request processing time: 30 business days from receipt.
To exercise your rights, please contact us at: comment@hvq.com

Cookies

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 Complaints to the CAI

If you believe your rights are not being respected, you may file a complaint with:
Commission d’accès à l’information du Québec
https://www.cai.gouv.qc.ca

Changes to the Policy

We reserve the right to modify this policy to reflect legal or organizational changes. The current version is the one published on our website.